Product FAQ

Product FAQ

Frequently Asked Questions

Trumba is an online event calendar management and registration solution for organizations of all sizes and industries.

You can customize Trumba calendars and other widgets to reflect your brand, and all events are interactive. Your site visitors can add your events to their personal calendars, set email and text message reminders, forward events to friends, and take other actions.

Organizations use Trumba to manage calendars, events and registration all in one place. With Trumba you can:

  • Embed event calendars on your website or host fully branded online calendars for you.
  • Register users for events using custom forms, automated wait lists, event reminders, calendar subscriptions & more.
  • Accept online payments including events with multiple pricing tiers and discount codes.
  • Customize every part of the experience to meet your organization’s and customers' needs.
  • Launch quickly with expert implementation and support services.

Trumba is the preferred platform for colleges and universities, hospitals and health systems, local government, communities, libraries, military, and other organizations worldwide.

If you sponsor events that you want to promote to the public or internally, or if you want to serve as the dominant resource for local “go-and-do” information, then Trumba is for you.

Our innovative publishing process and the customizable event widgets it generates make Trumba Connect the ideal choice for a wide range of organizations.

On our customer list, you'll find newspapers and other media organizations, colleges and universities, cities and towns, web development organizations, health clubs, corporations, non-profit organizations, hospitals, museums, and more.

Yes. Trumba is HIPAA compliant and can be used to register attendees for events like support groups, childbirth education and health seminars. Hospitals and health systems around the country use Trumba as their event registration platform. BAAs are available with Trumba.

Yes. Trumba meets (WCAG) 2.2 Level AA guidelines. VPAT available.

Yes. Trumba is PCI compliant. Trumba integrates with 3rd party payment gateways to help facilitate transactions but does not process card transactions or store credit card information with the application.

Trumba’s production equipment is housed in a SOC2 certified, state-of-the-art, seismically-reinforced colocation facility that exceeds California seismic zone 3 standards. It is locked down behind a multi-layered, high-security perimeter that is professionally guarded on site 24 hours a day, 365 days a year.

Spuds is the term that Trumba had previously used to describe the JavaScript widgets you use to embed Trumba on your website.

You don't. Trumba is Software as a Service. This means that Trumba is delivered as a web-hosted service via a browser.

After you acquire a Trumba license, you can immediately begin using the software to publish design-quality website calendars and other event widgets.

Trumba offers two pricing models to fit your needs. Standard pricing for individual accounts or small/medium sized teams, and Enterprise pricing for large organizations requiring unlimited users. See our pricing page for more information.

In general, web-hosted applications, such as Trumba, take much less time to implement than licensed applications. Because Trumba is Software as a Service, the software is already up and running on our data center. All you have to do is acquire a license and sign in.

For a very simple implementation, you can go from an event data file to a website calendar within an hour. More complex implementations require decision-making and consultation up front to make sure that you set up your calendar, account, and permissions structures in ways that best support your goals. Contact Sales to learn more about our consulting and training packages.

The intuitive Trumba editing environment allows virtually anyone in your organization to manage events. You can set up a permissions hierarchy that allows you to delegate calendar maintenance to the appropriate personnel while protecting calendar and account settings.

Yes. Trumba supports customization at a detailed level. We offer you all the tools you need to customize the appearance of the calendars and other event widgets you publish so they reflect your brand and integrate into your website’s design.

When your site visitors interact with your Trumba calendar to add events to their own personal calendars or take other actions, they open a Trumba Event Actions window. This window, like calendars and widgets, can be customized to match your brand.

Because Trumba is Software as a Service, you avoid the overhead associated with conventional software, most of which requires the time and effort of advanced IT personnel. You can start setting up Trumba immediately after you subscribe without downloading or installing any software, configuring any servers, or writing any code.

You may want the person who manages your website to help customize your calendars and other event widgets, and embed the widgets into your web pages. Or, if you do not have access to your website, Trumba can host the entire calendar for you at no additional cost.

When it comes to calendar maintenance, our editing environment is intuitive enough that anyone in your organization can keep calendars up to date. Using our permissions hierarchy, you can delegate maintenance to the appropriate personnel while keeping calendar and account settings secure.

We’ve implemented protections to ensure Trumba remains online and dependable. Trumba:

  • Offers full hardware and software redundancy to avoid consequences from equipment failures.
  • Hosts your data on an industry-leading Internap network infrastructure that includes intelligent routing through all major Internet backbones to take advantage of carrier availability and the highest levels of bandwidth.
  • Provide a server farm that is ready to scale to quickly meet growing customer demand.
  • Have a highly qualified Operations team on standby 24 hours a day, 365 days a year to respond within minutes if we receive notification of site outage or severe performance problems.
  • We provide full hardware and software redundancy to avoid unexpected down times.
  • We also have a highly qualified operations staff on call 24 hours a day, 365 days a year.
  • Yes. We've taken steps to ensure that the production and network infrastructures that house and transmit your data meet the highest security standards. We:

    • House our production equipment in a high-security, reinforced colocation facility that is guarded on site 24 hours a day, 365 days a year, and provides redundant power supplies with battery and generator backups.
    • Contract with an independent company to conduct periodic vulnerability scans on external and internal systems.
    • Have a dedicated backup server farm that continually replicates customer data.
    • Use the best encryption products available to protect your payment information, including 128-bit VeriSign SSL (Secure Socket Layer) Certification.

    Of course! We are known for the thorough support we provide both during implementation and afterwards. Our calendar experts are happy to assist customers of any size or type. We have over 20 years of experience providing solutions to the most complex calendar issues. We will work with you to help design your implementation and ensure that your calendar system meets all of your needs. We can also provide training.

    We're happy to discuss custom development as part of your subscription package.

    Yes. Trumba can import event data files in standard formats, such as iCal or CSV. You can import data files directly or from a web URL using our calendar connector feature.

    Trumba generates feeds for all calendars in a variety of formats that can be accessed by 3rd parties.

    Yes. With Trumba, you can create customized event submission forms that make it easy for individuals, venues, businesses, and organizations to submit events to your website calendars. You can approve submissions before they go live and we are currently working on a feature to allow you to automatically accept events from trusted submitters.

    We release updates that include new and improved features almost every week.

    All new Trumba accounts come with two FREE hours of client service time. Beyond that, additional hours can be purchased at $200/hour. Ongoing phone and email technical support is available from 9:00am to 5:00pm Eastern Time, Monday to Friday. When you're working in Trumba, you also have access to our extensive in-context online Help.

    Don't see your question listed here? Contact Trumba or call us at 1-800-925-0388.

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